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Service Improvement

The Health and Wellbeing Improvement team provide improvement support in a variety of ways to the social care sector in order to embed good practice in aspects of health and well-being.  The team work with providers, signposting to relevant good practice guidance and providing improvement support where this is required in order to improve outcomes for people. This approach consistently accelerates improvement building capacity and capability in the care sector. Grades from inspection tend to improve and it enhances the improvement relationships between the Care Inspectorate and providers of care.

Summary

The Care Inspectorate - Health and Wellbeing Improvement Support

The HIS/iHub provides bespoke improvement support and advice that supports NHS Boards and Health and Social Care Partnerships to define improvement issues and to design projects or programmes that achieve positive local outcomes and builds local improvement capacity. Support is provided in response to:

  • Proactive requests for support from across health and social care
  • Services requesting support to address key findings from inspection/scrutiny reports

Summary

Gavin Russell

Acting Head of TRIST

gavin.russell2@nhs.net

Contact

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Tailored and Responsive Improvement Support Team (TRIST)

The HIS iHub provides improvement support across primary care within the context of wider health and social care integration that will:

  • Improve the safety and reliability of care delivered in primary care settings
  • Improve the quality of care delivered for individuals in primary care settings
  • Improve and transform how care is provided and delivered across the wider health and social care system
  • Provide tailored responsive improvement support to GP clusters and primary care out of hours services to enable them to develop and sustain the capacity and capability to transform and improve quality of care and services provided by GP clusters and primary care out of hours services

Summary

Jill Gillies

Improvement Advisor

jill.gillies1@nhs.net

Contact

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Primary Care

Focus on Dementia is a partnership improvement across the whole pathway for people with dementia, carers and staff.

 

The programme focuses on improving diagnostic and post diagnostic support, care co-ordination in the community, advanced care and improving dementia care in hospitals which includes acute general hospitals and specialist dementia units.

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/focus-on-dementia/

Location

Penny Bond

Improvement Advisor

penny.bond@nhs.net

 

Alison Hunter

Improvement Advisor

alisonhunter4@nhs.net

Contact

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Focus on Dementia

Dementia

This improvement support portfolio, led by Healthcare Improvement Scotland, aims to support improvements in the experience, safety and co-ordination of care for people with dementia across the whole pathway, including diagnosis and post diagnosis support, integrated care in the community, acute hospital care, specialist dementia care and advanced care. The emphasis is on supporting people to stay well at home or in a homely setting for as long as possible. This recognises that when hospital admission is necessary that people are treated with dignity and respect and in a safe environment which protects people’s human rights.

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/focus-on-dementia/

 

For other dementia resources on this site, please see:

Care for Older People

Location

Michelle Miller

Team Lead

michelle.miller10@nhs.net

Contact

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The HIS iHub helps improve outcomes by providing a safe, high quality care experience for all women, babies and children, in settings of care across Scotland.

Summary

Bernie McCulloch

Improvement Advisor

bernadette.mcculloch@nhs.net

Contact

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Maternity and Children

The HIS/iHub provides improvement support for Mental Health Service focused on:

  • Improving access and reducing waiting times for psychological therapies and child and adolescent mental health services, whilst maintaining or improving other dimensions of quality
  • Improving safety and reliability in priority areas of mental health care

Summary

Dan Harley

Improvement Advisor

dan.harley@nhs.net

 

Johnathan Maclennan

Improvement Advisor

johnathan.maclennan1@nhs.net

 

Kirsty Ellis

Improvement Advisor

kirsteen.ellis@nhs.net

Contact

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Mental Health Support

The Medicines programme aims to improve the safer use of medicines across all ihub portfolios through a whole system approach, focusing on the person as they move between care settings and care within their home.  Priorities for 2017/18 are:

  • Reducing medicines harm across transitions of care (medicines reconciliation)
  • Omitted medicines, to develop national measures and inform an element of the safety metrics in Excellence in Care
  • High risk medicines, exploring potential national outcome measure and support boards with local priority areas

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/scottish-patient-safety-programme-medicines/

Location

David Maxwell

Improvement Advisor

davidmaxwell@nhs.net

Contact

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Medicines

This improvement support portfolio, led by Healthcare Improvement Scotland, aims to make key improvements to strategic planning of housing and related services to provide people with a home environment that supports greater independence and improved health and wellbeing.

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/place-home-and-housing/

Location

June Wylie

Head of Improvement Support

june.wylie@nhs.net

Contact

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Place, Home and Housing

Older People and Complex Needs (LWIC)

This improvement support portfolio, led by Healthcare Improvement Scotland, aims to support Health and Social Care Partnerships to test and spread new ways of delivering services that enable more people to spend time at home or in a homely setting that would otherwise have been spent in hospital. The portfolio includes improvement support for palliative care, anticipatory care planning, intermediate care and reablement, frailty and falls and neighbourhood care (Buurtzorg). The portfolio will develop to meet emerging improvement needs.

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/living-well-in-communities/

 

For other dementia resources on this site, please see:

Care for Older People

Location

Thomas Monaghan

Improvement Adviser

thomas.monaghan@nhs.net

Contact

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Personalisation and Person Centred Care

This improvement support programme, led by Healthcare Improvement Scotland, aims to support practitioners and organisations to adopt a culture change toward person-centred care and personal outcomes. The portfolio includes improvement support to focus service delivery on assets rather than deficits, build the capacity and skills in using person-centred and co-design approaches to improve care experience, and design and deliver services based on what matters to people.

Summary

Healthcare Improvement Scotland website

http://ihub.scot/a-z-programmes/person-centred-health-and-care/

Location

Diane Graham

Improvement Adviser

dianegraham5@nhs.net

Contact

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