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Facilitation and consultancy support

Facilitation and consultancy - Improvement Service

The Improvement Service offers facilitation support at many different levels, including; supporting round table conversations; assisting collaborative teams working beyond single organisations at a senior level to address complex systemic issues; supporting organisations and partnerships to work toward improvement. This involves developing and sustaining high-quality relationships fostered by authenticity, openness and trust. Facilitators use a variety of methods which can include approaches like co-operative learning, graphic facilitation, open space technology, dialogue work and action inquiry. The IS currently works with local authorities, at different levels within CPPs, TSIs, “Place” Boards and has a sound knowledge of local and national priorities and challenges. Our consultancy support may include bespoke facilitation but seeks to determine the most appropriate intervention, identifying and mobilising those who are best placed to offer what is required, drawing from a wide variety of expertise and skill.


Dot McLaughlin

Programme Manager, Organisational Development

Improvement Service


Barry McLeod

Programme Manager, Change and Development

Improvement Service


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Facilitation and consultancy - NHS Health Scotland

NHS Health Scotland provides a range of consultancy and facilitation to meet the needs of individual CPPs and Health and Social Care Partnerships. This work can entail reviewing and giving feedback on strategic documents to ensure that an area is addressing health inequalities in their plans and decision making, facilitating discussions and prioritisation sessions.


Alana Atkinson

Organisational Lead - Public Service Reform (CPPs)

NHS Health Scotland


Wendy Halliday

Organisational Lead - Public Service Reform (Health and Social Care Integration)

NHS Health Scotland


Strategic engagement and consultancy

NHS National Services Scotland provide bespoke services in relation to data intelligence and programme management.



Tom McHugh

Specialist Customer Programmes

NHS National Services Scotland


Stewart Robison

Customer Engagement Officer

NHS National Services Scotland


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